HP Hiring Freshers-“Support Analyst” @ Bangalore

Name of the Company : Hewlett-Packard

Eligibility : B.E/B.Tech/B.Sc/Any Degree

Experience : 0-1 years

Job Location : Bangalore

Designation : Support Analyst

Job Description :

  • Participates as a member of an Information Technology (IT) technical team. Performs basic analysis of functional or service requirements.
  • Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
  • Provides end user and routine or basic support of enterprise platforms and services.
  • Monitors the environment and resolves issues utilizing available knowledge reference documentation.
  • Monitors production schedules and ensures production jobs complete successfully without issues.
  • Ensures complete and timely hand-off of incidents to other support teams as appropriate.
  • Assists with enterprise-wide system maintenance and change implementation. Performs work assigned by others. Accountable for own work.

Candidate Profile :

  • Bachelor’s degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience.
  • Good verbal and written communications skills. Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
  • Understanding and working knowledge of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance).
  • Knowledge of the Information Technology Infrastructure Library (ITIL) reference model.
  • Good initiative, problem solving, priority setting, and collaboration skills.
  • Basic organizational and analytical skills. Good customer and teamwork skills.
  • Basic Microsoft Office Suite knowledge. Experience with monitoring and reacting to system events and end user / business requests is a plus.

    Apply Now

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