Name of the Company : Dell
Eligibility : Any Graduate
Experience : Freshers
Job Location : Bangalore
Designation : ANZ Process
Salary Offered: Best in Market
Walk-in Date : 17th June – 19th June
Timing : 12 PM
Dell Company Profile :
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world’s largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.
website : http://www.dell.com/
Job Description :
- Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
- Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
- Engage with External Vendors – Forwarder and Services Provider to solve customer issue.
- Engage with other departments – e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
- To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
- Responsible for setting realistic customer expectations, and meeting or exceeding these expectations.
- To verify and investigate into customer’s complaints and drive for resolution within specified time frames
- Prepare daily/weekly performance reports
- Fully responsible for Customer Satisfaction and feedback for improvement.
Divyashree Greens,Survey # 12/1, 12/2A ,Challaghata village,
Varthur Hobli, KormanglaInner Ring Road,